Operations are important in each activity, from business, through public sector to NGOs. Their design influence profits and offering in non profit organisations. This course is focused on both manufacturing and service operations. Studying operations design in variety of contexts, providing solid basic understanding of key Operations Management concepts.

This course is focused on themes such as:

  • Links between strategy and operations
  • Differences and similarities between production and services
  • Process design
  • Outsourcing and offshoring
  • Quality in manufacturing and services
  • Lean management
  • Technology in Operations
  • Supply Chain Management
  • Operations Management and Sustainability